Your tickets will be sent to you no later than one week prior to the event.

If you have not received your tickets three days prior to the event, please contact the point of purchase that you used:
Ticketmaster at help.ticketmaster.co.uk
AXS on 0203 481 5506
Gloucester at ticketoffice@gloucesterrugby.co.uk

The relevant ticket outlet may issue duplicate Tickets at Music Plus Sport’s discretion.  If the relevant ticket outlet issues a duplicate Ticket, it may charge a reasonable administration fee. Please contact the point of purchase that you used:
Ticketmaster at help.ticketmaster.co.uk
AXS on 0203 481 5506
Gloucester at ticketoffice@gloucesterrugby.co.uk

General Admission and hospitality tickets can be purchased from:
Gloucester Rugby: tickets.gloucesterrugby.co.uk
General Admission tickets can be purchased from
Ticketmaster:ticketmaster.co.uk
AXS: axs.com

We recommend not purchasing tickets from unauthorised vendors as we cannot guarantee that they are authentic and you may be refused entry. Only purchase tickets from authorised ticket sellers: Gloucester Rugby, Music Plus Sport, Ticketmaster or AXS. Please note, we do not accept resold tickets from unofficial ticket sites such as Viagogo and similar secondary ticketing websites.

If you have any enquires regarding your tickets for the event, please contact the correct box office team from your point of purchase:
Ticketmaster at help.ticketmaster.co.uk
AXS on 0203 481 5506
Gloucester Rugby at ticketoffice@gloucesterrugby.co.uk
If you have any questions regarding the event itself, you should be able to find everything you need in this list of FAQs. If the information you require is not here, please contact us at info@musicplussport.com.

If you have questions on the day, please speak to your nearest steward or visit the Ticket Office at Gate 2, in the South East Corner of the stadium.

No.

Unfortunately we cannot offer any exchange or refund unless the event is cancelled.

We do not recommend bringing young children to a concert environment. If you do decide to, they will need their own ticket.

Where an Event is cancelled or rescheduled and you cannot or do not wish to attend the rescheduled event or where there is a material change to the programme of the Event, You will be entitled to a refund on the tickets purchased. The refund shall be calculated as the face value of the tickets purchased plus the followings fees:

For tickets purchased from AXS – Service Fees| UK Standard Mail Fees (n.b. UK Standard Mail Fees will not be refunded in the event that your tickets have already been despatched or delivered to you)

For tickets purchased from Gloucester Rugby – Booking Fees | Carriage Fees (n.b. Carriage Fees will not be refunded in the event that your tickets have already been despatched or delivered to you)

For tickets purchased from Ticketmaster – Per Item Fees / Service Charges | Postage / Order Processing Fees (n.b. Postage Fees / Order Processing Fees will not be refunded in the event that your tickets have already been despatched or delivered to you)

This is sold through the venue only, customers need to call the Venue Ticket Office on 01452 872289 and ask for the accessible seating co-ordinator.

No. Meet and greets with the band are only available through winning competitions.

We recommend bringing the following items:

• Your ticket(s)
  (If you have a standing ticket for the pitch, you need to bring the wristband you have been sent as well as your ticket)
• Cash
• Credit / debit cards
• ID (driving licence or passport will be required to purchase alcohol if ID is
  requested)
• Sealed, plastic water bottles (under 500ml)
• Sunscreen
• Waterproof clothes

Gates open at 16:00 for Hospitality and the Food Courts & Bars (Kingsholm main carpark Gate 2 or Gate 3), the main stadium (pitch and stands) opens at 17:00 and the first act will begin at approximately 19:15. We recommend arriving early to allow for bag checks (smaller then A4 – any bags bigger than A4 won’t be allowed in) and queues.

Yes, but recording of the performance is not permitted.

Cameras without a retractable lens will be allowed in but photography of the performance is not permitted. GoPros are not permitted.

iPads/tablets will not be allowed into the venue.

You can find full travel information here.

There is no parking at the stadium. There is a park and ride that will be in operation on the day. This will be charged at £3.00 per person.

The location is as follows: EDF Energy Car Park at Barnwood, GL4 3RS

No, there is no bike parking on site for this event.

Yes. You can find full travel information here.

An enhanced security operation will be in place for this event. We are working in partnership with the Police and all appropriate security measures have been taken. Bag searching will be carried out at all entry points, so please allow time for your bag to be checked.

Yes, but it will be checked as part of security measures. All bags will need to be smaller than an A4 piece of paper in size.

16:00.

The following items will not be allowed into the stadium:

• Food and drink (water in a sealed plastic bottle is allowed as long as it is under 500ml)
• Glass Bottles
• Cans
• Flasks
• Cool boxes & hampers
• Flags/banners
• Helium balloons
• Sharp/large rings
• Flares and firework, smoke grenades, airhorns
• Bags larger than A4 size (21cm x 30cm)
• Laser Pointers/Pens and Glow Sticks
• Sharp objects, any items that could potentially be used as a weapon
• Audio or Video Recording Devices such as personal computers, laptops, iPads and tablets
• Selfie Sticks, Go-Pros or similar devices
• Large umbrellas, parasols, tents, gazebos
• Any chairs including collapsible, or any other item of furniture
• Skate board, roller skates, bicycles, hover boards
• Balls, frisbees, kites
• Barbecues
• Lanterns or anything that can be lit with a naked flame
• Drones or other UAV devices
• Any of these prohibited items must be disposed of before admission. If it is not entry will be refused.
• No animals will be permitted with the exception of registered assistance dogs.

Only water in sealed, plastic bottles will be allowed into the stadium – under 500ml.

We do not recommend bringing young children to a concert environment. If you do decide to, they will need their own ticket. Children under 18 must be accompanied by a paying adult. One adult can accompany two under 18’s.

Large Umbrellas will not be allowed into the venue. If you have a small umbrella we politely ask that they are not opened during the performance as it will impact others’ enjoyment of the event.

The entrance for hospitality guests is situated near Gate 2 and further information is included in the packs that have been issued to hospitality guests.

We strongly discourage you to bring prams into the stadium as unfortunately there is no storage facilities.

Via Gate 2 (Kingsholm Road) or Gate 3 (Deans Walk). Please note Gate 1 is Closed and will be used for exit at the end of the concert only.

You can access the stadium through either via Gate 2 or 3, then please make your way to Gate 3C (near Deans Walk End of Stadium). We also have accessible ramps outside our reception area in the event of access being required into reception, Abbey Business or 1873 Lounges. For any further information on accessibility please contact our accessible coordinator Sally: sally@farandbeyondevents.co.uk

The support artist for Olly Murs is Rak-Su. Support for Nile Rodgers is Gabrielle.

The first act will begin at approximately 19:15.

You will be allowed access to the event until 20:30, but no compensation will be offered if you have missed any part of the performance.

Please approach the nearest steward as soon as possible.

Yes.

No. Credit and debit cards will be accepted for food, drink and merchandise.

All credit and debit cards will be accepted, apart from American Express.

Yes,  Kingsholm Stadium has Wi-Fi available to visitors however, please note there is limited coverage in open areas such as the car park and pitch.  The only way to access the Wi-Fi is to download the Gloucester Rugby app from app Store or play store.

If you haven’t downloaded the Gloucester Rugby app yet Select “App Download” on your Wi-Fi menu, download the Gloucester Rugby app from app store or play store.  Please note there is limited coverage in open areas such as the car park and pitch.

There will be designated smoking areas outside of the stadium bowl. Please observe signage or ask a steward who will direct you to these locations.

There will be a range of food and drink to suit all tastes available at the event.

Challenge 25 will be in operation at the event and alcohol will only be served to those able to prove their age with a passport or driving licence.

Unfortunately, no cloakroom facilities will be available at the event.

Please approach the nearest steward immediately and notify them of the situation. We recommend using the First Aid Room in the South West Corner of the stadium as a meeting point in the event of losing any children, friends or family.

If you have a complaint on the day of the event, please contact your nearest steward so that it can be addressed as soon as possible. If you want to make a complaint after the event, please email info@musisplussport.com.

We welcome all feedback about your experience. You can submit it by emailing info@musisplussport.com and by emailing admin@gloucesterrugby.co.uk.  

Please contact your nearest steward as soon as you realise you have lost something. If you do not realise until after the event, please email joeldaffurn@gloucesterrugby.co.uk.

This will be confirmed closer to the time of the event.

No. We do not facilitate these requests.